BUYER QUESTIONS
Frequently asked
questions.
Ordering, sampling, materials and delivery. Every project is confirmed in your quotation.
01What do you need to quote my project?
A design, tech pack, sample or even a few photos, plus rough quantities and where it ships. That is enough to start.
02What is your minimum order?
It depends on the style. Tell us how many pieces you need and we will work out the best option for you.
03Can I mix sizes and colours?
Send the quantities for each size and colour, and we’ll check what works for your order.
04What does sampling cost?
It depends on the garment. Send us your design and we will give you a clear sampling price before any work starts.
05How long does an order take?
It depends on the garment and quantity. Send us your timeline and we will tell you honestly what we can meet.
06Who supplies the fabric and trims?
Send your material specs or swatches, and we’ll discuss the supply options.
07How are quality requirements and defects handled?
Tell us your quality requirements before production. If an issue comes up, contact us so we can review it with you.
08What are the payment terms?
Simple and in writing. We confirm the payment method, currency and schedule with your quote, before you commit.
09Can you arrange international delivery?
Tell us the destination, and we’ll check the delivery options for your order.
10Can you work with confidential designs?
Tell us your confidentiality needs before sharing files. We can review an NDA with you.